You can also try opening the “Camera” program on your computer and see if that kicks the OWL into gear. If several minutes have passed and you still only see this screen, please follow these steps:ĥ. Not all devices will behave the same way. Typically, you will just need to wait it out. You will see the below screen just seem to run forever. On first use, the OWL may take a while to load. Troubleshooting – OWL loading screen takes too long: Make sure that you do this under the “Recording” tab as well. You can do this by right clicking on the OWL option and selecting that option. In Playback devices, make sure that the OWL is set as your default device. Right-click on the speaker icon in your taskbar, and select “Playback Devices”Ģ. If you plugged in your OWL and you can see yourself, but the computer audio and classroom audio only comes through your computer speakers, try the following:ġ. Troubleshooting – Audio only comes through the computer speakers: If you still cannot see the device in your settings, try restarting your computer.Plug the power back in (You should hear a ‘hoot’).Ensure the OWL USB is securely connected to the USB extension cable.Please follow these steps if you encounter this issue: Whether that is during a test call, or over the Camera program on their computer. On first use, some staff have been noting that the meeting OWL does not operate right away. Troubleshooting - OWL does not show up in Teams devices: Once you have ensured that the OWL camera is seen by your computer, click the “Make a test call” option in your Teams device settings. If you do not see the OWL in either setting, you can find the troubleshooting steps further down this document.Ħ. Here you should see the OWL present in the Speakers and Microphone options.ĥ. In Teams, click on your picture in the top right corner of teams and navigate to the settings, and further onto the “Devices” section. Ensure that you have the OWL USB plugged into your computerĤ. The USB connection for each OWL, is connected to a USB extension cable to reach the teacher’s podium/desk.ģ. Each OWL camera is plugged in and has been secured to the floor to avoid any tripping hazards.

If you hear anything from the camera or see a red light (when you press the mute button) it is powered.Ģ. You can check this by simply pressing the volume or mute button on the OWL camera. Please ensure that the camera is powered and in working order. For first time use, please follow these steps:ġ. The OWL cameras are generally fairly easy to use and are “Plug and Play”.

Owl camera system